18
EXPLOIT TECHNICAL INNOVATION
Persona
Identify tasks
Develop prompts (no prompt
naturalness or voice talent
coaching)
Insert standard error recovery
Traditional
Call Flow Design
Example: Obtaining a Phone
Number
System:
Please enter your ten digit
phone number
User:
1-732-420-1194
System:
I’m sorry, that was not a
10 digit phone number.
Please try
entering the phone number again.
System is rigid.
It needs a
10 digit phone number,
and its going to get it. Not
flexible in error recovery.
10 digit phone
number while
technically correct
is unnatural