18
EXPLOIT TECHNICAL INNOVATION
Persona
ŸIdentify
tasks
ŸDevelop
prompts (no prompt naturalness
or voice talent coaching)
ŸInsert
standard error recovery
Traditional
Call Flow Design
Example: Obtaining a Phone Number
ŸSystem: Please enter your ten digit phone number
ŸUser: 1-732-420-1194
ŸSystem: I’m sorry, that
was not a 10 digit phone
number. Please try entering the phone number again.
System is rigid.
It needs a
10 digit phone number,
and its going to get it. Not
flexible in error recovery.
10 digit phone
number while
technically correct
is unnatural