16
EXPLOIT TECHNICAL INNOVATION
Designing the Fulfillment Dialog
ŸDirected
Dialog
ŸMenus:
Prompt for options
–Keep
options to manageable length
–Trade-off
depth and breath of menus
ŸUse Prompt-Pause-Options
with barge-in if expect frequent expert usage
ŸUser
caller’s language
ŸProvide
for flexibility in caller responses
–Allow
synonyms and variations
–Trade-off
with grammar complexity