BEFORE
(a)
Okay. What's your question? (FIRST TRY)
(b) Okay, I'm going to
connect you to a customer service representative. Please wait. (SECOND TRY)
AFTER
VAGUE REQUEST
ABOUT AN ORDER:
I'm sorry, do you need
to refill an existing medication or get status on an order you've already sent in? Please
tell me how I may help you.
ALL OTHER VAGUE
REQUESTS:
(a) Okay. What's your
question? (FIRST TRY)
(b) I'm sorry, do you
need to refill an existing medication or get status on an order you've already sent in?
Please tell me how I may help you. (SECOND TRY)