Labeling
and Training Process
1.Identify Categories in Customer Calls (e.g. Unrecognized Number)
2.Wizard
Study / Data Collection
3.Labeling
Process – Use Guide
4.Train
NLU with Language Data
“Transcribe”
spoken word to text
Customer
question matched
to a category
(call type)
Perform
appropriate action (dialog) for call category
Fulfill call with more dialog or routing to correct automation or person