Harry E. Blanchard, Ph.D.

 

66 Avenue of Two Rivers

Rumson, NJ 07760

 

http://www.hblanchard.com/


 

 

 

Experienced designer of novel and effective telecommuncations services.  Acknowledged expert in industry standards, user interface design and testing.

 

Skills and Experience

 

·         20 years of experience in engineering and design at AT&T Labs and AT&T Bell Laboratories designing both software and hardware

·         Expert in the emerging area of designing applications using natural lanaguage technology and other speech technologies

·         Experienced designer of interactive web applications and graphical user interfaces

·         Recently working in AT&T Research and in transfer of technology from research to applications

·         Lead designer on pioneering How May I Help You ® natural language system for customer care

·         Knowledgeable about current automatic speech recognition theory and technology

·         Experienced in building and leading heterogeneous engineering teams; skilled negotiator; management experience

·         Active participant and leader in international standards creation

·         Active on editorial boards (Speech Technology, SIGCHI Bulletin) and in professional societies

·         Principal designer for AT&T unified messaging products, voice mail, and voice portal applications

·         Past experience includes web design, IVR design, cellular telephones and consumer products

·         Experienced in design of cellular telephones, telephones, & screens for small information devices

·         Adjunct Instructor at New Jersey Institute of Technology; teaching basic & graduate courses since 2001

·         Experienced systems engineer and proficent at writing requirements

·         Experienced with customer facing responsibilities and interview techniques

·         Familiar with HTML, VXML, CGI coding and Web design tools, and multimedia prototyping tools

 

Professional Employment History

 

2007-2008 Principal Member of Technical Staff—Human Factors Engineering, AT&T Laboratories, Middletown, NJ

·      User interface design and usability testing on a experimental multimodal system for voice access and search of television programming guides and movie databases.

·      Usability evaluations of text-to-speech systems.

·      User interface design and consistency of web interfaces to telephony operations control for AT&T business customers

·      Studies of parameters in grammars which affect speech recognition accuracy.

 

2004-2006 Senior Technical Specialist—Technology/Services Systems Engineer, AT&T Laboratories, Middletown, NJ

·      Providing user interface design and systems engineering for individual natural language, directed dialog, and automated attendant applications for both internal (RAM, E-Signature) and external (Continental, Cardinal Health, Medco, etc.) AT&T VoiceToneTM applications.

·      Providing web design and voice design for the AT&T Voice Tone service creation environment.

·      2004-2005: Managed 6-person lab for transcription and annotation of data in support of natural language and directed dialog applications for AT&T Voice Tone. Responsibilities include staffing, training, and managing work force, design and support of database and software tools for annotation and transcription in lab, and assisting projects in analyzing data and troubleshooting speech recognition-based telephony applications. After 2005: continuting coordination of transcription services now being provided outside our organization on a contract basis.

·      Coordinating and standardization of natural language annotation guides and natural language application design for AT&T Voice Tone.

 

2001-2004 Principal Technical Staff Member, AT&T Laboratories Research, Florham Park , NJ

·      Designing the user interfaces of authoring applications that will generate telephone-based applications using speech technologies. Designing web-based authoring application and consulting on graphical tool to generate call flows. My unique combination of skills in both the speech and graphic arenas is pivotal in this assignment.

·      Designer of Natural Language services for AT&T VoiceTone business customers, e.g. Medco Health Solutions, Home Depot, AT&T. Performed constomer contact, task analyses, call flow and NLU design, prompt design, and testing. Designing Natural Language and Speech Recognition dialog modules for Watson ASR Platform. Designing web-based programming interface to a authoring tool for ASR and Natural Language application creation.

·      Lead User interface designer on the How May I Help You ® natural language user interface to AT&T customer care services and other applications of this technology. Designed an advanced conversational user interface at the cutting edge of design practice, using advanced AT&T natural language technology. Design improvements helped improve system performance several fold since deployment.

 

2001-2008 Adjunct Instructor, New Jersey Institute of Technology, Newark, NJ

·      Teaching graduate and undergraduate courses in Human-Computer Interaction and introductory undergraduate course in Human Factors Engineering. Serving as thesis reviewer on masters and doctoral theses.

 

 

1997-2001 Principal Technical Staff Member, AT&T Laboratories, Middletown, NJ

·      Lead User interface designer on the How May I Help You ® natural language user interface to AT&T customer care services and other applications of this technology. Instrumental in bringing this unique, leading edge research technology to release in a production environment, now taking millions of calls. Designed versions of the application for both telephone and web based user interfaces. Desgined prototype web user interface for customer care using this technology.

·      Desgined email reading over the phone and voice portal applications that used command-based automatic speech recognition (ASR) and text-to-speech (TTS) technologies.

·      User interface designer for AT&T unified messaging systems. Designed telephony and web user interfaces to five unified messaging projects. Designed ASR interfaces for messaging systems and web pages for natural language web user interface project. Design of Anywho web pages. Caller ID/voice mail consumer product selection for AT&T local services trial.

 

1996-1997:  Senior Technical Staff Member, AT&T Laboratories, Holmdel, NJ

Designer of interactive voice information systems and voice messaging system for general consumers, eductors, and commercial use. Designed systems with computer-based automatic speech recognition and unified messaging. Designed both graphical, computer and telephone sides of user interfaces.

 

 1995:  Member of Technical Staff, AT&T Consumer Products, Holmdel, NJ

Design of voice recognition interface to cell phones.  Cross-product research for cellular and cordless telephone products. Product design support for cordless products manufactured outside AT&T.

 

1990-1995:  Member of Technical Staff, AT&T Bell Laboratories, Holmdel, NJ

Created and promoted common and signature user interfaces between the disparate products and services in the AT&T business units. Formed heterogeous engineering teams to produce cross-product commonality and standards, identification and promotion of key user interface technologies within AT&T. Projects included the Enhanced Telephony User Interface Architecture, Voice & Audio Processing User Interface Architecture, and Videotelephony User Interface Architecture.

Provided specific user interface product support on key projects in leading technology areas, a prototype PC system for data entry into forms using speech input, a speech recognition and cellular telephone system for reporting freight delivery at Conrail, and designer on several consumer videotelephony services. Active in many external standards projects, including team to coordinate AT&T position on placement of Q and Z on telephone keypads.

 

1988-1990:  Human Factors Systems Analyst, Modern Human Resources

Consulting for AT&T. Design and standards for AT&T GUI and terminal interfaces for network management. Design of AT&TMail Access Plus for Windows. Design of, testing, and research on AT&T ISDN business phones. Coordinated team for cross-product requirements document.

 

1987-1988:  Visiting Assistant Professor, University of Wisconsin, Madison

 

1985-1987:  Post-Doctoral Research Associate, University of Massachusetts, Amherst

 

1979 - 1988:  Research Assistant & Teaching Assistant, University of Illinois, Urbana-Champaign

 

 

Education

 

Degree   Year                      Major                                            Institution

 

Ph.D.     1985       Experimental Psychology      University of Illinois, Urbana-Champaign

A.M.      1983       Experimental Psychology      University of Illinois, Urbana-Champaign

B.A.*      1979       Psychology                             University of Connecticut, Storrs
*summa cum laude

 

 

Standards and Professional Leadership

·         Chair of HFES/ANSI 200 Standards committee, active in international standard bodies for 12 years

·         Co-editing book "Human Factors and Voice Ineractive Systems" compeletion in 2006

·         Formerly on editorial board of Speech Technology; Standards editor at SIGCHI Bulletin

·         Adjunct Chair for Standards on ACM SIGCHI Executive Committee

·         President, Metropolitan Chapter of Human Factors and Ergonomics Society

·         Editor of HFES Communications Technical Group Newsletter 1990s

·         Chair of AT&T User Experience Symposium, 2001

·         Sub-committee chair for Human Factors & the Web Conference, 1997

·         Constant participation in planning committees and review board for professional conferences

·         Numerous publications and presentations in the field

·         Teaching at university and corporate eduation settings

 

 

Patents

 

Blanchard, H. E., Chylinski, K. J., Dempski, D. R., Herbst, S. M., Katis, N. H., Palermo, S. A., & Tuttle, S. L. (Lucent Technologies, Murray Hill, NJ). U. S. Patent 6,408,191 “Arrangment for dynamic allocation of space on a small display of a telephone terminal.” June 18, 2002.

 

Blanchard, H. E., Chylinski, K. J., Dempski, D. R., Herbst, S. M., Katis, N. H., Palermo, S. A., & Tuttle, S. L. (Lucent Technologies, Murray Hill, NJ). U. S. Patent 6,415,164 “Arrangement for displaying message screens on a telephone terminal.” July 2, 2002.

 

(Plus 12 patents submitted to the USPO currently under review, covering voice processing user interfaces)

 

Selected Publications

 

1990-2004: Publications in Human Factors

 

Blanchard, H. E. & Lewis, S. H. (2008). Voice and unified messaging. In D. Gardner-Bonneau & H. E. Blanchard (Eds.) Human factors and voice interactive systems Second Edition. Norwell, MA: Springer.

 

Stewart, O. T. & Blanchard, H. E.. (2008). Linguistics and Psycholinguistics in IVR design. In D. Gardner-Bonneau & H. E. Blanchard (Eds.) Human factors and voice interactive systems Second Edition. Norwell, MA: Springer.

 

Blanchard, H. E. & Stewart, O. T.  (2004). Conversational reprompting in natural language dialog.  Proceedings of  the Annual Meeting of the Human Factors and Ergonomics Society, September 20-24, 2004 (pp. 708-711),

 

Blanchard, H. E. (1996-2001) Quarterly column in the SIGCHI Bulletin entitled “Standards".

 

Blanchard, H. E. (2001). International standards: Their scope, quality, and impact. In M. J. Smith & G. Salvendy (Eds.) Systems, social and internationalization design aspects of human-computer interaction. Mahwah, NJ: Erlbaum (pp. 537-540).

 

Bubb-Lewis, C., & Blanchard, H. E. (2000). User preferences in the footprint and weight of cellular phones. Proceedings of the Annual Meeting of the Human Factors and Ergonomics Society.

 

Reed, P. S., Henry, S. L., Williams, J., Carter, J., Blanchard, H., Lewis, S., & Lund, A. (2000). Software usability standards for the next millennium: Key issues and future challenges. Proceedings of the Annual Meeting of the Human Factors and Ergonomics Society.

 

Blanchard, H. E., & Lewis, S. H. (1999). Voice messaging user interface. In D. Gardner-Bonneau (Ed.) Human factors and voice interactive systems. Norwell, MA: Kluwer (pp. 257-284).

 

Angiolillo, J. S., Blanchard, H. E., & Israelski, E. W. (1999). Designing consumer products for ease of use. In J. G. Webster (Ed.) Encyclopedia of Electrical and Electronics Engineering (Vol. 5), New York: Wiley (pp. 208-221).

 

Blanchard, H. E., & Angiolillo, J. S. (1997).  Do users find video and multimedia useful?  In Broadband and multimedia: Current developments, applications, and technologies  (Vol. 2).  International Engineering Consortium (pp. 363-368).

 

Blanchard, H. E. (1997). International standards on human-computer interaction: What is out there and how will it be implemented? In G. Salvendy, M. J. Smith, & R. J. Koubeck (Eds.) Design of Computing Systems: Cognitive Considerations. Amsterdam: Elsevier (pp. 599-602).

 

Angiolillo, J. S., Blanchard, H. E., Israelski, E. W., & Mané, A. (1997). Technology constraints of video mediated communication. In K. E. Finn, A. J. Sellen, & S. B. Wilbur (Eds.), Video mediated communication. Mahwah, NJ: Erlbaum (pp. 51-73).

 

Blanchard, H. E., & Angiolillo, J. S. (1994). Visual displays in communications: A review of effects on human performance and preference. SID ’94 Digest of Technical Papers. (pp. 375-378).

 

Angiolillo, J. S., Blanchard, H. E., & Israelski, E. W. (1993). Visual telephony. AT&T Technical Journal, 72, 7-20.

 

Blanchard, H. E., Lewis, S. H., Ross, D., & Cataldo, G. (1993). User performance and preference for alphabetic entry from 10-key pads: Where to put Q and Z? Proceedings of the 37th Annual Meeting of the Human Factors and Ergonomics Society (pp. 225-229).

 

(Also: freelance writing of several entries in the Engineering Data Compendium, an encyclopedic reference for engineers and human factors professionals, circa 1984.)

 

1982-1989: Publications in Academic Psychology

 

Blanchard, H. E., Rayner, K., & Pollatsek, A. (1989). Acquisition of parafoveal word information in reading. Perception & Psychophysics, 46, 85-94.

 

Blanchard, H. E. (1987). The effects of pronoun processing on information utilization during fixations in reading. Bulletin of the Psychonomic Society, 25, 171-174.

 

Blanchard, H. E., & Iran-Nejad, A. (1987). Comprehension processes and eye movement patterns in the reading of surprise-ending stories. Discourse Processes, 10, 127-137

 

Blanchard, H. E. (1985). The pattern of utilization during fixations in reading. University of Illinois doctoral dissertation.

 

Blanchard, H. E. (1985). Investigations of information utilization during fixations in reading. Proceedings of the 7th Annual Conference of the Cognitive Science Society (pp. 132-143).

 

Kendall, S. A., Davison, A., Dorfman, M., Helmreich, S., & Blanchard, H. E. (1985). Disambiguating information and the processing of garden-path sentences. Proceedings of the Eastern States Conference on Linguistics (pp. 132-143).

 

Blanchard, H. E. (1985). A comparison of some processing time measures based on eye movements. Acta Psychologica, 58, 1-15.

 

McConkie, G. W., Zola, D., & Blanchard, H. E. (1984). What is the basis for making an eye movement during reading? In A. G. Gale & F. Johnson (Eds.), Theoretical and applied aspects of eye movement research (pp. 169-177). Amsterdam: North-Holland.

 

Blanchard, H. E., McConkie, G. W., Zola, D., & Wolverton, G. S. (1984). Time course of visual information utilization during fixations in reading. Journal of Experimental Psychology: Human Perception and Performance, 10, 75-89.

 

Blanchard, H. E., & Brewer, W. F. (1983). The construction of mental models in reading comprehension: An analysis of inferences. Unpublished manuscript.

 

McConkie, G. W., Zola, D., Hogaboam, T. W., & Blanchard, H. E. (1983). On-going language processes in reading: The use of eye movement recording in the study of language processing. (Final report to NIMH, Grant No. 5 RO1 MH33408).

 

Blanchard, H. E., & Brewer, W. F. (1983, May). Inferences and the construction of mental models in reading comprehension. Paper presented at the Annual Meeting of the Midwestern Psychological Association, Chicago. (ERIC Document Reproduction Service No. ED 235 469)

 

McConkie, G. W., Zola, D., Blanchard, H. E., & Wolverton, G. S. (1982). Perceiving words during reading: Lack of facilitation from prior peripheral exposure. Perception & Psychophysics, 32, 271-281.

 

Blanchard, H. E., McConkie, G. W., & Zola, D. (1982, August). Contextual predictability norms for pairs of words differing in a single letter (Tech. Report No. 260). Champaign, IL: University of Illinois, Center for the Study of Reading. (ERIC Document Reproduction Service No. ED 220 813)

 

 

References

 

Available upon request.